UX-Oriented Design as a Tool for Improving Labor Productivity in Corporate SaaS Solutions

Kateryna Orlova

Citation: Kateryna Orlova, "UX-Oriented Design as a Tool for Improving Labor Productivity in Corporate SaaS Solutions", Universal Library of Engineering Technology, Volume 01, Issue 02.

Copyright: This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Under the conditions of the digitalization of business processes and the dominance of the Software-as-a-Service (SaaS) model in the corporate sector, employee productivity directly depends on the usability of the software solutions employed. The historical neglect of UX design in favor of functionality has led to the creation of complex, non-intuitive corporate systems that generate high cognitive load and operational costs. The aim of this study is to establish and conceptualize a direct, measurable relationship between UX-oriented design processes (from the analysis of user scenarios to the implementation of design systems) and labor productivity metrics in corporate SaaS. The research methodology includes a systematic review of academic literature (2020–2025), content analysis of industry reports (Forrester, Gartner), and case analysis for the triangulation of theoretical models (TAM), practical UX artifacts, and economic indicators. The results demonstrate that UX interventions directly reduce cognitive load and correlate with measurable economic indicators, including a return on investment (ROI) in the range from 141% to 379% over a three-year period, achieved through time savings in task execution, accelerated onboarding, and a reduction in the number of errors. An original conceptual model UX Value Creation Chain in SaaS is presented. The conclusions confirm the hypothesis that UX design in corporate systems is not a cost item but a measurable driver of productivity. The findings presented in the article will be of interest to product leaders (CPO), IT directors, and HCI researchers engaged in the optimization of corporate systems and the justification of investments in design.


Keywords: UX Design, SaaS, Labor Productivity, Usability, Corporate Systems, Design Systems, Return on Investment (ROI), Cognitive Load, Technical Debt, Technology Acceptance Model.

Download doi https://doi.org/10.70315/uloap.ulete.2024.0102013